General Frequently Asked Questions

Generic FAQ

I can't log into the website!
Log in details are case sensitive so be sure your caps lock is not on. You created your login and password when you signed up for the site. Check your e-m...
Wed, 31 Aug, 2016 at 9:40 AM
I haven't gotten a response yet!
Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This ...
Wed, 31 Aug, 2016 at 9:31 AM
How do I cancel my recurring membership?
We hate to see you go. You can follow the steps under "How do I get a Refund?"  or if you wish to cancel your free account please submit a ticke...
Wed, 31 Aug, 2016 at 9:59 AM
How do I get a refund?
We’re really sorry to see you go. In order to receive a refund for your purchase you must be within the 30 day refund period that we guarantee on all of o...
Wed, 31 Aug, 2016 at 9:57 AM